life underwriting and administration industry. Call centre experience would be beneficial. Knowledge of
life underwriting and administration industry. Call centre experience would be beneficial. • Knowledge of
life underwriting and administration industry. Call centre experience would be beneficial. • Knowledge of
based at one of their state-of-the-art contact centres in either Johannesburg, Umhlanga, Gqeberha or Cape week)
included Pre-call planning should be completed prior to each call and must include call objectives, feedback feedback required from previous call, etc. Report on all relevant market information: changes in customer incorporate publications and articles during daily sales calls Tests based on product and concept knowledge will
included Pre-call planning should be completed prior to each call and must include call objectives, feedback feedback required from previous call, etc. Report on all relevant market information: changes in customer incorporate publications and articles during daily sales calls Tests based on product and concept knowledge will
included Pre-call planning should be completed prior to each call and must include call objectives, feedback feedback required from previous call, etc. Report on all relevant market information: changes in customer incorporate publications and articles during daily sales calls Tests based on product and concept knowledge will
included Pre-call planning should be completed prior to each call and must include call objectives, feedback feedback required from previous call, etc. Report on all relevant market information: changes in customer incorporate publications and articles during daily sales calls Tests based on product and concept knowledge will
customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target