a Microsoft Dynamics 365 CE solution for our call centre of almost 1000 hosts, 24x7. We take pride in
NAS) Exchange troubleshooting Duties: Ensuring all calls are logged into the helpdesk system and having ownership notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers must verify with Kontak Recruitment. Ensuring all calls are logged into the helpdesk system and having ownership notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
Architect strategic planning, innovation, and good governance support services to the province. Ce-I follows and integration mapping Design and guide data governance and standard Business capability and data mapping
across various sectors including businesses, governments, educational institutions, and healthcare organisations presenting findings clearly; Knowledge of data governance principles for ensuring data accuracy, integrity
Management (IAM), DLP experience, Cloud Security and Governance.Knowledge and skills:
include: Action JIRA's and monitor CA Unicentre calls. Analyse and action remediation plans for SOD violations SuccessFactors RBPs and ECC HR systems. Align with SAP CoE governance procedures, and principles. Work with internal
practices.
issues
Monitoring and completion of all DBA related ServiceDesk calls
- Backup setup and monitoring
- Participates
Participates in providing 7-day/24 hour on-call support
Essential Requirements
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