software problems
documentation on all software that has been developed Assist in the specification of documentations in alignment Successfully obtain or create diagnostic data to assist in the investigation and resolution of problems and services are being attended to and escalated Assist with system testing in line with project parameters
on all software that has been developed
department/team's goals by respecting, trusting and assisting each other. Working together as a team to improve delivering Service Desk outputs. Incident Management Assisting with Incident and Problem management by identifying to the x64 / regional desktop support team for assistance. Identifying and reflecting in Services Now all as well as problem re-occurrences, in order to assist with Incident management. Utilising various resources incidents using their specialist in-depth knowledge. Assist in determining/identifying the root cause of an
between development and support environments Assisting with the business case Planning and monitoring appropriate format depending on methodology followed Assist with identification and management of risks. Frontend
between development and support environments Assisting with the business case Planning and monitoring appropriate format depending on methodology followed Assist with identification and management of risks. Frontend
delivery solutions. Effective liaison, support and assistance to various departments. Reporting on a monthly completed correctly and keep a detailed record. Assist the technical team with technical reports and customer
Perform proactive vulnerability assessments and assist with managed Security Operations Centre tasks. Maintains awareness of the implication of legislation. Assists with information classification and information
the Auths needed for each users function
apply the Auths needed for each users function Assist with Training on the users - Implement change process table as per product shelf life and requirements Assist with physical stock prep and stock take on before go live On site support and set up of pick face Assist with onsite support after implementation and online comfortable. Daily controls – Review daily and assist users in closing cycles Inventory Reporting and