vehicle records, etc. Communication with SFI helpdesk to provide accurate feedback Active contribution
encountered while using applications, often through helpdesk ticketing systems or direct communication
all servers and end user devices Management of Helpdesk service requests Monitor and respond to system
to 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer hardware
and update and finalize all completed job cards/helpdesk queries with this information once functionality
Services (IIS) Nagios and Monitoring Linux (Ubuntu) Helpdesk and Support Experience Technical Problem Solving
and update and finalize all completed job cards/helpdesk queries with this information once functionality
MIS support process (single point of contact for helpdesk, ITSM ticketing, troubleshooting, logs analyse
MIS support process (single point of contact for helpdesk, ITSM ticketing, troubleshooting, logs analyse
Country Standard