Lead the support groups in providing support services, reporting on performance of the team against procedure definition. Employee skills development, Training, perfromance recognition and reward. Technical Tier 1 support for Voice technologies, IP services and transport technologies. Resolve all technical escalations for all wholesale customers for the specified technologies. Operations Management Identify opportunities cutting-edge practices, systems, equipment, and technologies to be introduced within the business unit. Keep
with new trends in software development and technologies that can be used to benefit the Company.
About our client: Our client is a prominent technology solutions provider committed to ensuring customer standards in the digital age. About the Role: Service Excellence Coordinators are responsible for driving driving continuous improvement across Integrated Technology with a focus on improving the efficiency of processes improvement initiatives within contact center or Managed Service Provider (MSP) environments. Requirements: Demonstrated improvement initiatives within contact center or Managed Service Provider (MSP) environments.
seasoned professional with a passion for client services and leadership? An exciting opportunity awaits awaits you in a leading firm within the technology solutions industry. We are seeking a dynamic and experienced experienced Business Unit Manager to oversee our client services division. In this role, you will be responsible client services, we invite you to join our team and be part of shaping the future of technology solutions degree in Business Administration, Information Technology, or a related field (Master's degree preferred)
looking for a Head Service Manager who can; but not limited to; develop support service management, develop
qualification/certification
At least 5 yearsexperience in a Service management environment
Experience working
/>Exposure to Microsoft Windows systems and technologies.
HVAC, Fire and Wet Services Specialists seek experienced Regional Project Manager for the WC Region Project required, Experience in fire protection, HVAC, Wet Services, good budgeting, planning, and organizing skills
incidents as per client contract. Deliver customer service - Communicate, dress, and display positive attitude skills and networks exposure. Understanding of Service Level Agreements TECHNICAL / LEGAL CERTIFICATION: minimal supervision Good communication and customer service skills Exceptional Troubleshooting skills Understanding Understanding of tools and grasping new technology needed to complete repairs
recruit a Service Centre Analyst to work within the IT department of Clicks Group Services. The role Head Office in Cape Town and will report to the Service Centre Supervisor/ Manager (IT). Job Purpose The cost effective management of IT Incidents and service requests from end to end point of view and to provide provide dynamic IT Support within the agreed Service Promise. Job Objectives Providing telephonic and track all incidents and service requests Taking ownership of incident and Service request from initiation
is currently seeking a Head of Human Capital Technology, with a strong foothold in the financial sector opportunity for a skilled professional to lead technological initiatives in the human capital domain. Join end-to-end delivery digital projects, including technology delivery, and change management required to improve experience managing and leading a multi-disciplinary technology team.
is currently seeking a Head of Human Capital Technology. With a strong foothold in the financial sector opportunity for a skilled professional to lead technological initiatives in the human capital domain. Join end-to-end delivery digital projects, including technology delivery, and change management required to improve experience managing and leading a multi-disciplinary technology team.