contribute to the high standard of quality client service to both financial intermediaries and investors Leadership: Leading team members to achieve Client Service's strategic objectives Growing and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's Provide resolution Liaison role between Communication Centre, Client Services and Sales teams Creating a culture of Treating processes Coaching & Training: Ongoing Coaching & identification of training and development needs
positive Customer Experience in the provisioning of services. Support Sales Representatives in conducting site occur on site. Assess staff training requirements and ensure ongoing training. Attend and coordinate after-hour good condition & running order. Approval of Service Providers as required. Manage timekeeping records positive Customer Experience in the provisioning of services. Support Sales Representatives in conducting site occur on site. Assess staff training requirements and ensure ongoing training. Attend and coordinate after-hour
positive Customer Experience in the provisioning of services. Support Sales Representatives in conducting site occur on site. Assess staff training requirements and ensure ongoing training. Attend and coordinate after-hour good condition & running order. Approval of Service Providers as required. Manage timekeeping records positive Customer Experience in the provisioning of services. Support Sales Representatives in conducting site occur on site. Assess staff training requirements and ensure ongoing training. Attend and coordinate after-hour
broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' years' Call Centre experience in a Financial Services or Medical Health environment. Excellent oral and written Attention to detail and accuracy Knowledge of customer service principles and practices A record of confidence skills - Microsoft Office a must Excellent customer service skills Ability to handle pressure - always remain
broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' years' Call Centre experience in a Financial Services or Medical Health environment. Excellent oral and written Attention to detail and accuracy Knowledge of customer service principles and practices A record of confidence skills - Microsoft Office a must Excellent customer service skills Ability to handle pressure - always remain
(Pastel, RMS, RPX, CRM) • Customer Care (after sales service): Client queries; complaints; reporting; assisting Outlook, etc.) • 7 years experience in Customer Care Training will be provided where required • Self Management
(Pastel, RMS, RPX, CRM) • Customer Care (after sales service): Client queries; complaints; reporting; assisting Outlook, etc.) • 7 years experience in Customer Care Training will be provided where required • Self Management
environment that emphasizes excellent customer service and a proactive approach. Member Experience: Ensure enhance members' satisfaction. Staff Scheduling and Training: Develop staff schedules to ensure adequate coverage Provide comprehensive training to welcome desk staff, covering procedures, customer service protocols, and emergency with a focus on team development and customer service excellence. Must have strong computer skills across and must carry a deep understanding of customer service standards. Matric and a post graduate degree or
a commitment to delivering excellent customer service. The Inbound Supervisor will lead a team, ensuring offer relevant customer assistance. Knowledge and Training: Stay updated on terms and conditions of promotions enhance knowledge and performance. Onboard and train new team members, conduct interviews, and ensure databases. Report on customer feedback to improve services. Performance Measurement: Measure performance values. Respond to customer needs with personalized service to build sustainable relationships. Continuous
a commitment to delivering excellent customer service. The Inbound Supervisor will lead a team, ensuring offer relevant customer assistance. Knowledge and Training: Stay updated on terms and conditions of promotions enhance knowledge and performance. Onboard and train new team members, conduct interviews, and ensure databases. Report on customer feedback to improve services. Performance Measurement: Measure performance values. Respond to customer needs with personalized service to build sustainable relationships. Continuous