or in a NOC Experience or qualification in Small Cell, DAS and Cellular technology Ability to work quickly
or in a NOC Experience or qualification in Small Cell, DAS and Cellular technology Willing and able to
or in a NOC Experience or qualification in Small Cell, DAS and Cellular technology Ability to work quickly
or in a NOC Experience or qualification in Small Cell, DAS and Cellular technology Willing and able to
Requirements: Valid driver's license. Availability of a cell phone. Market Related
Reference: ITE005812-DEP-2 Calling All Technical Engineers: Ignite Your Potential with this Cutting-Edge into unified communications platforms and contact center solutions. Strong problem-solving skills for innovative
Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service consumables. Able to correctly analyse and prioritise calls and requests according to business impact and urgencies
Second Line support to users Escalate calls Provide feedback on calls logged Matric Previous experience in
Forecasting Billing Attend Sales Calls, Practice Lead Calls & Staffing calls and take appropriate follow
Effective time and call management to support contractual objectives. Effective use of Call Management System delivery of services. Ensure effective resolution of calls within agreed timelines at expected service quality