communication skills; must be able to analyse and solve customer problems; pay attention to detail and be well applications Field incoming calls and emails from customers for service requests regarding authentication pilotfish systems Perform daily checks of Web services and ensure that back-ups are running smoothly
Collaborating Centre for HIV Research and Policy and is recognised as a DSI-NRF Centre of Excellence servers and end user devices Management of Helpdesk service requests Monitor and respond to system alerts and backups Conduct high-level root-cause analysis of service interruptions and establish preventive measures
Support Engineer is wanted by a dynamic Internet Service & Network Specialist to join its Durban division and client end-users in support. Update all ITSM calls timeously with a complete audit trail of actions follows up on escalated calls to ensure completion and feedback. Maintain service and quality levels according standards, processes, and procedures. Resolve all calls logged by end users, relating to desktop issues
administrative and technical support services to the Customer Services Division and to ensure the smooth issues Data integrity issues relating to Bank service. Effects not cleared base 1, base 2, SMS, DMS. made. Monitors and maintains key contracts and Service Level Agreements as per the end dates for renewal resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved. enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
administrative and technical support services to the Customer Services Division and to ensure the smooth issues Data integrity issues relating to Bank service. Effects not cleared base 1, base 2, SMS, DMS. made. Monitors and maintains key contracts and Service Level Agreements as per the end dates for renewal resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved. enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
business productivity Encourage and maintain a “customer service” philosophy within the BI team with business position preferred 2 years' experience in a contact centre preferred Accounting/Finance experience preferred
pressure.
under pressure. Must be able to address multiple calls simultaneously and prioritize accordingly. Must and professional disposition. Client service skills and customer approach. Excellent Interpersonal; verbal
purpose of this role is to provide field (onsite at customers) & remote support & consultation as well implementations to PeopleWare customers in order to maintain and improve customer satisfaction levels. Required experience in Service, Consulting, and Implementation In-depth understanding of the customer services model and and of the customers' business environment. In-depth knowledge of PeopleWare and Payroll At least 3 years' advance Excel Good understanding of the PeopleWare services in various industries Technical: Good understanding
purpose of this role is to provide field (onsite at customers) & remote support & consultation as well implementations to PeopleWare customers in order to maintain and improve customer satisfaction levels. Required experience in Service, Consulting, and Implementation In-depth understanding of the customer services model and and of the customers' business environment. In-depth knowledge of PeopleWare and Payroll At least 3 years' advance Excel Good understanding of the PeopleWare services in various industries Technical: Good understanding