approximate 6 people. A strong background in a call centre is a basic requirement, along with a background in a Call Centre Experience doing quality control in a telesales environment - Listening to calls and coaching people Experience doing customer satisfaction calls and handling customer complaints Experience in booking
Boland area is looking to appoint an E-Commerce Inbound Manager to manage the incoming stock at the company's medium team of warehouse staff. Oversee the stock inbound process and related daily operations. Receive fresh product quality and cold chain throughout the inbound process. Oversee storage and warehousing. Coordinate fine picking stock. Manage the warehouse team and inbound drivers. Liaise with the procurement team. Develop
they are seeking C/C++ Developers to join their team Requirements: 4-5 years’ C / C++ development experience of Best Practices Proficiency in C++-compliant languages such as C, Java, and Python. Extensive experience
opportunity to shape their marketing careers with our call centre team. We are looking for young individuals that
Innovators Thrive!
We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
Innovators Thrive!
We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
-Understands the technical part with operation and troubleshooting on surveillance security products, software and mobile applications.
-Must have Matric, 2- 5 years' working experience in a security service company / or installed CCTV products and tested it.
-Must be based in Joh
Description:
-Client Interaction: As a call Centre agent, you'll be responsible for attending phone, serving as a vital part of our Africa call Centre team.
- Remote Installation and Troubleshooting:
with previous experience in a customer care or call centre role being advantageous.
- High levels of
Management
- Oversee a multifaceted contact centre that handles a variety of queries, including first
concerns across multiple channels such as voice calls, chatbots, social media, WhatsApp, and other digital
strong focus on call centre metrics such as reducing call volumes, improving first call resolution rates
/>- Assume Product Ownership of Qcontact (contact centre software), ensuring its optimal utilisation for
empower customers and reduce dependency on direct call centre engagement
Cost Management and
Management 5 years management experience in a Call Centre environment Windows 7 proficient (Word, Excel relationship with each individual who is part of the call centre structure. Document performance agreements for expectation. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct monthly performance