Management
- Oversee a multifaceted contact centre that handles a variety of queries, including first
concerns across multiple channels such as voice calls, chatbots, social media, WhatsApp, and other digital
strong focus on call centre metrics such as reducing call volumes, improving first call resolution rates
/>- Assume Product Ownership of Qcontact (contact centre software), ensuring its optimal utilisation for
empower customers and reduce dependency on direct call centre engagement
Cost Management and
Management 5 years management experience in a Call Centre environment Windows 7 proficient (Word, Excel relationship with each individual who is part of the call centre structure. Document performance agreements for expectation. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct monthly performance
looking for a Call Centre Supervisor to join their team. Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible for the effective management of the Call Centre team whose individuals to become knowledgeable and skilled Call Centre Agents Driving sales and service through partnering operational decision making Monitoring quality of calls to ensure the desired service levels are maintained Years' Call Centre experience preferably in a leadership role Tech savvy with knowledge of call centre
We're seeking Call Centre Agents - Johannesburg (Gauteng) . To Sell a range of insurance, financial or to potential customers Making professional sales call to customers. Knowing the product being sold. Handling Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum metrics metrics. Capturing and recording sales call details 100% in the CRM system. Can plan and deliver oral customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
Sandton, Johannesburg: INBOUND RESERVATION CONSULTANT Minimum Requirements: -Well presented and professional base) -Matric / Grade 12 -Minimum 5 years recent inbound reservations experience in the Travel Industry Sandton -To start as soon as possible Duties: -Full inbound reservations duties in a dynamic Domestic Management Travel Industry. The post Sandton, Johannesburg: INBOUND RESERVATION CONSULTANT appeared first on freerecruit
ELS is an outsourced contact centre that specialises in the fields of customer experience, sales and contribute the success of the organisation. As an Inbound and Live Chat Consultant, you will play a pivotal communication skills Computer literacy Web based Chat Inbound Skills Minimum Requirements Matric Certificate-
years' experience as a Software Developer (Java or C#).
Experience working on following platforms:
Responsibilities:
You will be responsible for conducting outbound calls to engage with prospective clients, ask qualifying quality leads Key Responsibilities: Initiate outbound calls to prospective clients who have shown interest in targets. Requirements: Previous experience in outbound call center roles or sales environments is preferred
Boland area is looking to appoint an E-Commerce Inbound Manager to manage the incoming stock at the company's medium team of warehouse staff. Oversee the stock inbound process and related daily operations. Receive fresh product quality and cold chain throughout the inbound process. Oversee storage and warehousing. Coordinate fine picking stock. Manage the warehouse team and inbound drivers. Liaise with the procurement team. Develop