Our client is seeking a friendly and customer-oriented individual to join their team as a Technical Support Representative. About the role: The Technical Support Representative will be responsible for keeping customers informed about their inquiries, updating and managing incidents, and escalating i
Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with End User providers and internal IT processes. Assist with Incident Management and problem resolution, ensuring minimal
relevant matters in the different forums. Incident management system through reporting, investigating,
matters in the different forums.
• Incident management system through reporting, investigating,
matters, incidents/near misses through the incident management tool.
attendance, overtime, duty rosters, incident reports etc.
deliver desired business outcomes. Crisis and incident management communications experience. Branding and campaign deliver desired business outcomes. Crisis and incident management communications experience. Branding and campaign
deliver desired business outcomes. Crisis and incident management communications experience. Branding and campaign deliver desired business outcomes. Crisis and incident management communications experience. Branding and campaign
Write and maintain support documentation, incident management processes, technical specifications and user
Visual Studio 2019 • General Toolset exposure Incident management systems such as Manage Engine Scrum / agile