Assistant Support Manager (Opera) will work together with the Support Manager in managing the support, processes involved in the support of the customers' systems through first and second tier support and is the escalation escalation point for support supervisors. Coach agents/technical staff when problem areas are identified training for support staff by scheduling ongoing training programs. • Schedule support staff in a manner manner to ensure uninterrupted support service to our customers. • Also paying attention to the age analysis
Matric and 3 years Customer Support / Internal Sales experience is essential
Experience in a Medical
into Africa, requires an experienced Customer Support Agent. This position is based in Midrand. Please industry experience. Matric and 3 years Customer Support / Internal Sales experience is essential Experience
HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: Lead
c SQL skills will be an advantage
detail-oriented IT Support Engineer with 3 years of experience in providing top-notch technical support to clients administering user accounts. Responding to users IT support requests within agreed SLA's/turnaround times. problem through to resolution. Providing technical support on-site or via remote-access systems as may be Experience: Proven work experience as a technical support engineer. Technical Skills: Operating Systems:
Seeking an experienced Senior IT Support Engineer for a full time on-site position based in Sandton. Duties & Responsibilities: Support a multinational customers network in South Africa and 3 branches Remote technical support for 3 branches in Africa Windows Support, Full Networking Support, FortiGate Firewall product range Hardware Support Will be required from time to time to do after hours support for the customers a clean criminal record. Daily tasks, printer support, firewall and security checking. Internet management
responsible for ongoing 2nd/3rd level Customer support for multiple local/foreign-based clients and any providing specialist, high-level technical advice, and support for installing, testing, tuning, optimising, diagnosing logged support incidents and calls. • Provide standby support (after-hours emergency support in alignment timely support contractual SLAs and meet SLOs without breaches. • Own and improve engineering support processes monthly reports. • Attend the weekly Customer support meeting. • Attend customer meetings as needed to
NWA003333-Ren-2 A great opportunity for a passionate IT Support Technician to explore new opportunities in Johannesburg Our client in Johannesburg is looking for an IT support technician, willing to learn and detail-oriented
The Learning Support Officer is responsible for coordinating our online and on-campus learning programs