and competitive positioning. Perform regular investigations and reporting on the results and trends as
analyse deviations and trends against the budgets. Investigate such deviations with the relevant group and advise
Coordinate with Legal in connection with regulatory investigations and examinations. Act as a strategic partner
per required format and guidelines. Proper investigation and acceptable explanation of budget variances
per required format and guidelines. Proper investigation and acceptable explanation of budget variances
analyse deviations and trends against the budgets. Investigate such deviations with the relevant group and advise
Coordinate with Legal in connection with regulatory investigations and examinations. Act as a strategic partner
assessing the problem and performing back up investigation Logging of calls on Call Logging System (CRM)
media and smooth running of event. Post event, investigate, establish root cause(s), report and take corrective
and service disruptions. - Troubleshooting: Investigating and diagnosing the root causes of IM incidents