We have an exciting opportunity for a Support Engineer with one of our banking clients.
Requirements:
We are looking to hire a dynamic Support Engineer who will play a critical role in systems, providing timely and effective technical support to address customer needs and maintain customer
Your expertise:< 12
Support Engineer to be a key part of their team. In this role, you'll support the Sales ng>
doing it Our client, a prominent player in the engineering sector, stands out for its innovative approach culture is a collaborative spirit, fostering a supportive environment that encourages personal and professional
Field Support Engineers to join our team and provide on-site technical support and assistance assistance to clients or customers. As a Field Support Engineer, you'll play a crucial role in ensuring clients receive timely and effective technical support, thereby contributing to the overall success of resolved remotely is redirected back to the remote support team.
a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist lities:
seeking a Senior Support Engineer. The role is shift-based + weekends and involves supporting business infrastructure
PURPOSE The VIP Support Engineer (is the first point of contact for VIP's in request of support via Telephone/email Telephone/email or Automation. The VIP Support Engineer will proactively check the health status of VIP hardware while providing the highest customer service. The engineer answers incoming calls, tracks all information request in a timely fashion. The engineer provides desktop support, such as password or account related (3G), monitoring and tracking of all systems. The engineer will also play a key role in escalating unresolved
a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist weekends. Responsibilities: Provide technical support and troubleshooting assistance to customers via technical issues Collaborate with senior support engineers and cross-functional teams to escalate and teams, including Senior Support Engineers, Principal Engineers, Network Engineers and Administration to
seeking a Senior Support Engineer. The role is shift-based weekends and involves supporting business infrastructure Responsibilities: Provide expert-level technical support and troubleshooting assistance to customers via ticketing system Mentor and coach junior support engineers, providing guidance, training and knowledge performance Perform post-resolution follow-ups to support requests Reinforce SLAs to manage end-user expectations teams, including Senior Support Engineers, Principal Engineers, Network Engineers and Administration to