Reference: JHB002008-DDT -1 Are you a seasoned Technical Support Manager with a passion for leading high-performing experienced professional to helm our clients' technical support department, drive exceptional customer service related field. Proven experience (5 years) in a technical support leadership role within the ISP industry. Strong Team Leadership: Lead and manage a team of technical support agents, providing guidance, coaching, and metrics to monitor the performance of the technical support team, track progress, identify areas for improvement
opportunities to get involved in not just technical support, but also project work, maintenance, upgrades
Key TASKS : Provide both on and off-site technical support and consultancy to prospective and existing
Our Client a Global Tech firm is seeking a Technical Support Analyst to join their team in Randburg (Fulltime English Language Excellent Communication Skills Technical Support Analyst, SQL, Oracle, Wed methods, Sharepoint
Our Client a Global Tech firm is seeking a Technical Support Analyst to join their team in Randburg (Fulltime
Job Title: Technical Support Analyst
Employment Type: Permanent
TECHNICAL SKILLS AND SUPPORT REQUIRED:
Customer and technical support experience MUST have similar industry technical support experience in
REPORTING TO : Senior Technical Support Specialist • Liaise with stake holders on technical queries.
management services. Core Responsibilities -Technical Support and Troubleshooting: Provide first-line support and Customer Care Account Managers to align technical support activities with overall customer account strategies interactions, technical issues, and resolutions. Contribute to the development of support documentation