Skills Requirements
- Basic ITIL and ITSM knowledge
- Proficiency in Confluence
Degree in Information Systems or equivalent
- ITIL and Scrum certifications advantageous
- Minimum
Driver's License, Relevant Degree or Diploma in IT plus ITIL certification, 4 plus years IT support experience Driver's License, Relevant Degree or Diploma in IT plus ITIL certification, 4 plus years IT support experience Driver's License, Relevant Degree or Diploma in IT plus ITIL certification, 4 plus years IT support experience
analysis
ITIL Foundation: Experience in the sacred rituals of ITIL Foundation will grant
/>- Proficiency in IT Service Management (ITSM/ITIL)
- Strong analytical and problem-solving skills
- ITIL certification or equivalent
- Minimum of 3
Development Life Cycle (SDLC) processes, cloud computing, ITIL, COBIT Facilitation Investigation/ Fact Finding Oracle, Wed methods, Sharepoint, Rest, SOAP, SDLC, ITIL, Cobit
management of the relevant Support Teams, IT suppliers, ITIL processes and practices and associated reporting
experience ITIL certification (advantageous) Minimum of 4-8 years IT working experience ITIL process knowledge communication skills Knowledge in IT security Knowledge in ITIL processes Any additional responsibilities assigned
of all Incidents and Service request according to ITIL standards • Follow up on existing and outstanding and accountability for incident management as per ITIL standards and best practice • Respond to all customers Basic understanding of IT governance and controls • ITIL foundation certification (Optional) • SAP first
position.
Your Microsoft Certification or ITIL Foundation qualification will enable you to: