Experience in managing of SLA's • Broad general Logistics and Supply chain knowledge • Project management life
currently seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer solutions clearly and professionally Reinforce SLAs to manage end-user expectations Work closely with cross-functional
best practices for model version control and management. - Ensure proven models are integrated into business Mentorship: - Provide leadership and mentorship to junior data scientists. - Participate in knowledge-sharing
support experience and is familiar with Radius Manager, Mikrotik and Ubiquiti, then my client would like like to meet you. We are seeking a skilled Junior Internet Helpdesk Support professional to join our team Software & Hardware Proficiency in Radius Manager Software Basic internet support and telephonic
systems for some of the leading banks and investment managers across sub-Saharan Africa and the UK, combining
and tracks calls using the incident and problem management database provided through the service desk.
mitigate risks. Communicate effectively with management on progress, priorities, and workload. Assist
Qualifications: 3 years of experience in Level 1 support as a junior network engineer/desktop engine or /server administrator technologies Understand and use ConnectWise to effectively manage tickets to resolution Basic Exchange and File Server
(Java, Python) as well as working with Database Management - SQL.
Key Responsibilities:
- Develop software solutions in ABAP
- Optimize existing developments for efficiency
- Participate in SAP implementation and support projects
- Ensure timely completion of IT documentation
Essential Skills:
-