and communication skills. In-depth knowledge of program management methodologies and tools. Ability to Management : Knowledge of budgeting processes, financial forecasting, and cost management to ensure projects
needs, satisfaction, and service delivery Knowledge management: · Ensure that adequate knowledge regarding
project/portfolio management, resource management, and knowledge management capabilities.
and functions to further improve service – Knowledge Management, Incident & Request Management, Problem
needs, satisfaction and service delivery Knowledge management - Ensure the system is documented and all Generic Objectives Specific deliverables: Knowledge management: -Ensure the system is documented and all
application of relevant IT best practices Knowledge of IT Service Management principles and frameworks (ITIL 3) 3) Knowledge of Project management including methods and tools Knowledge of retail industry models MS
needs, satisfaction and service delivery Knowledge management - Ensure that adequate knowledge regarding (SDLC)methodology -Knowledge and application of relevant legislation Skill -Task Management -Adobe Creative
and basic accounting skills o Good knowledge of general management practices o Good understanding of key working practical knowledge of SQL scripts and SQL architecture o Strong Project Management knowledge o Good
COBIT will be an added advantage » Knowledge of Patch Management or Anti-virus, or Vulnerability management;
like Web/RESTful services. Must have knowledge namespace management and utilization of SQL. Must have experience