organisation and to enable effective two-way flow of information and resolution of issues. Customer Needs Clarification Relationship Management (CRM) Data Enter customer information that has been gathered through research and/or contact into the customer relationship management system, to ensure that the organisation has quality data development planning activities as well as formal and informal training and coaching. QUALIFICATIONS RE5 120
customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service the existing database Use a script to present information and explain available product
customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service the existing database Use a script to present information and explain available product
in-house CRM for logging activity and client information
Research and pursue new business opportunities
Positively contribute to customer administration systems.
Ensure adherence to internal sales processes
Ensure
growth
Forklift industry.
on the system.
Maintain and check the backorder report.
Inform customers
existing database – Use a script to present information and explain available product Convert leads to customer details and communication on Customer Debtors System (CDS). Ensure quality of calls in line with Service
existing database – Use a script to present information and explain available product Convert leads to customer details and communication on Customer Debtors System (CDS). Ensure quality of calls in line with Service
industry and healthcare coding systems