responsible for shaping and executing the customer experience strategy, ensuring seamless interactions across
EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across servicing and claim journeys. Champion the customer experience aspects of the design process with thought leadership improve the desired client experience. Take ownership of customer experience monitoring and reporting of customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance treating customer experience model. Monthly reporting of treating customer
/>
Valid Blasting Certificate • Knowledge of Opencast Mining • National Rock Breaking Certificate for Opencast Code 8 or 10 driver's license • 1 - 3 years' experience of opencast blasting
quality management system Experience Minimum of 5 years import controlling experience in the Clearing and Forwarding pressurised environment Qualification Grade 12 Certificate 1-year freight forwarding related qualification
job:
- Design and evaluate the client experience across various touchpoints in Client Operations
claim journeys.
- Champion the Customer Experience aspects of the design process with thought leadership
improve the desired client experience.
- Take ownership of Customer Experience monitoring and reporting
Performance, who is accountable for customer experience enhancements and monitoring Client Operational
customer experience data with the goal to better understand customer needs, viewpoints and experiences.
get the job: - Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. - Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. - Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. - Review
Bachelor's degree
board.
Qualifications and Experience
Aligned tertiary education
Minimum of 5 years of experience in a senior operational role. Experience in the youth development business growth.
Strong financial acumen and experience in financial management and reporting.
writing and business communication skills.
Experience with tender and funding application submissions leadership and team management abilities.
Experience in stakeholder relations and contract management
well as employee relations.
Experience & Qualification Criteria: