Profile : Customer Success Operations CS Ops ensures that customers have a positive experience with the structure necessary to effectively engage with customers, drive adoption and retention and ultimately contribute company's growth and success. Responsibilities: Customer Onboarding: help designing and implementing effective onboarding processes for new customers. This includes guiding customers through the initial setup, providing Technical Support: serve as a bridge between customers and the development team. They help troubleshoot
Provide Network and Telephone Support
GTG007535-LR-1 Ensure IT Services are Accessible to Internal and External Customers Attend IT incidents and for all users. Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business
Job title: Customer Success Consultant
Our client, based in Somerset to join their team in the position of Customer Success Consultant as soon as providing dedicated training and support services to ensure customer success.
Overview and Skills Skills needed:
Integration Services (API) Manager that oversees and supports all development efforts within the organisation external application services into their current enterprise integration services platform. We are currently growing business customers. A strong understanding of financial platforms and data services is critical to integration, API Management, API Security, Enterprise Service Bus (ESB) and other core integration infrastructure and maintenance for API management platforms and services such AKANA and WSO2, etc. Experience in in different
for an IT Associate Customer Engineer. Key Performance Area - Ensure IT Services are Accessible to Internal Internal and External Company Customers - Attend IT incidents and requests. - Configure new equipment all users. - Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business decision making. - Ethics and values. - Client service orientation. - Citrix knowledge advantageous. -
coupled with 2-5 years experience in managing customer success and key account management within a software and developing future growth plans and services to customers.
Service Desk Engineers provide IT end-user support on various components of an IT environment, including expectations in dealing with any incidents or service requests and you will continuously better yourself Deliver exceptional service to internal and external customers. Respond to customers within SLA. Capture time entries. Provide guidance and training to customer personnel, empowering the users to help themselves
NWA003336-Ren-2 A great opportunity for a Head Service Manager to meet a specialist recruitment consultant within your professional career aspirations in Gauteng. Job & Company Description: A continuously looking for a Head Service Manager who can; but not limited to; develop support service management, develop qualification/certification At least 5 years'experience in a Service management environment Experience working in Risk
Integration Services (API) Manager that oversees and supports all development efforts within external application services into their current enterprise integration services platform. We are currently teams to meet the needs of our growing business customers.
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A understanding of financial platforms and data services is critical to this role.
 integration, API Management, API Security, Enterprise Service Bus (ESB) and other core integration infrastructure