safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
resolving, and closing operational and maintenance tickets within SLA's. Development debugging Interact with
methodologies Data Analysis ITSM knowledge User support ticket management MS Teams and the Microsoft office suite
lifecycle, change management) Resolve incident tickets Any additional responsibilities assigned in the
resolving and closing Operational and Maintenance tickets within defined SLA's (Service Level Agreements)