minimum requirements are encouraged to apply for Examiner positions at the smart licencing centre at Mnandi
Friday COMPETENCIES Essential Competencies: ● Examining Information ● Articulating Information ● Making the time spent with each query. ● Manage the ticketing system. ● Escalate queries with discretion. ● to ensure client satisfaction. ● Maintain the ticketing system. ● Ensure other required documents, reports
Friday COMPETENCIES Essential Competencies: ● Examining Information ● Articulating Information ● Making the time spent with each query. ● Manage the ticketing system. ● Escalate queries with discretion. ● to ensure client satisfaction. ● Maintain the ticketing system. ● Ensure other required documents, reports
handling
Tickets can be opened as service request or real incident tickets. The solution time
time is equal for both ticket types. There are no exceptions concerning public holidays.
Service time
time DAM operations concerning ticket handling:
· Critical/High/medium/low: 7*24
Solution time
time DAM operations concerning incident ticket handling:
· Critical: 1 Std.
· High: 4 Std.
ticket handling:
· Critical: 1 Std.
· High:
return, maintenance and safe custody of modules, ticket machines and related equipment and systems. Authorise collection of cash revenue, and ticket sales of the cashiers, ticket sellers, and outsourced service
lives safe and successful Following up on incident tickets to make long term improvement Actively making suggestions suggestions to reduce the number of problem tickets Proactive improvements in daily IT operations Qu
for debt collection Ensure there are no error tickets stuck in the Equlibrio and resolve any zero price Equilibrio inventory report balances to physical tickets Record all sales Attend to debtors' receipts and
60 Credits • Successfully completed the RE 5 Examination Level 1 Market related
60 Credits • Successfully completed the RE 5 Examination Level 1 Market related