Implement monitoring tools to proactively identify and address potential issues before they escalate. Install Implement monitoring tools to proactively identify and address potential issues before they escalate. Bachelor's
platform, providing training on dashboard usage, and addressing any queries they may have regarding their data in understanding and extracting data.
fundamental technical tasks under supervision. Address basic technical challenges, seeking guidance when and stakeholders. Collaborate with colleagues to address technical concerns and find solutions. Actively
potential problems and take appropriate action to address them promptly. Service Calls: Respond to service professionally with clients to understand their needs, address any concerns or questions, and provide guidance
fundamental technical tasks under supervision.
improvement. Collaborate with cross-functional teams to address operational challenges and drive process improvements Problem-solving abilities and a proactive attitude towards addressing customer needs. Knowledge of Samsung products
between billed and supported services, promptly addressing discrepancies and facilitating account renewals satisfaction through our Customer Thermometer, promptly addressing potential churn risks, and identifying opportunities Advocate for client needs within the company, addressing feedback and collaborating with internal teams
between billed and supported services, promptly addressing discrepancies and facilitating account renewals satisfaction through our Customer Thermometer, promptly addressing potential churn risks, and identifying opportunities Advocate for client needs within the company, addressing feedback and collaborating with internal teams
needs (TNA) to HCBP / central training/QA/ISO to address
-Reinforces on the job learning after central signed off
-Provide on the job coaching to address specific performance gaps (KPIs
-Performance escalation management is done by Senior Agent(s). Address limited number of escalations. Process stale claims