the ticket lifecycle. Provide "fix on first call" to customers. Utilise root cause analysis
the Estimate goes to client via email and phone call, go ahead is received within one hour of booking workflow and schedule between departments.
Align with and drive Parts PDC (Parts Distribution Centre) daily service level goals and operating plan.
working in a telephone or e-mail-based contact centre. Great attention to detail. The post Customer Service
the Estimate goes to client via email and phone call, go ahead is received within one hour of booking workflow and schedule between departments.
- Self development - Quiz Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Experience - Essential Minimum 1 year of experience in a call center environment
- Self development - Quiz Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Experience - Essential Minimum 1 year of experience in a call center environment
inquiries into Sales by answering inbound telephone calls. Promote and sell Company world-class products with
inquiries into Sales by answering inbound telephone calls. Promote and sell Company world-class products with
the standard billing cycle timeframe.