Manage efficient branch operations (i.e., Sales, Call Centre, Logistics, Warehouse and Admin) by managing standards Monitor Customer service standards in the Call Centre /Internal Sales Ensure the Warehouse operates
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
similar position Available to be called out at any hour of the day or night to assist with situations Able
similar position Available to be called out at any hour of the day or night to assist with situations Able
Position has become available within the Support Centre, to ensure customer service responsibilities for multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Experience and Qualifications: Matric Previous contact centre experience Clear Credit and Criminal Record Required
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
Shutdown resource allocation.
Standby duties and call-outs.
General housekeeping and ensure OHS equipment is well maintained.
Carries out shift work in accordance with pre planned roster.
his sphere of operations.
Participates in Shift Base Units, plant teams and focus teams.
management level.
Compiles shift report and ensure proper shift handover as per procedure.
customer experiences primarily through inbound calls. Your responsibilities will include handling product
detail
PC literacy and ability to work flexible shifts
Join us in a company where you can thrive
opportunity for you at our Cornubia, Durban, Service Centre Maintenance Technician Position Purpose: Responsible operation of the plant and machinery at the Service Centre(s) in accordance with Company and Government Regulations opportunity for you at our Cornubia, Durban, Service Centre Maintenance Technician Position Purpose: Responsible operation of the plant and machinery at the Service Centre(s) in accordance with Company and Government Regulations