Position has become available within the Support Centre, to ensure customer service responsibilities for multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Experience and Qualifications: Matric Previous contact centre experience Clear Credit and Criminal Record Required
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
Shutdown resource allocation.
Standby duties and call-outs.
General housekeeping and ensure OHS equipment is well maintained.
Carries out shift work in accordance with pre planned roster.
his sphere of operations.
Participates in Shift Base Units, plant teams and focus teams.
management level.
Compiles shift report and ensure proper shift handover as per procedure.
monthly paid Shifts – various shifts (3shifts in 24 hours) Must have worked with shifts and time and administration. Solid experience in working with shift permutations and overtime calculations
monthly paid Shifts – various shifts (3shifts in 24 hours) Must have worked with shifts and time and administration. Solid experience in working with shift permutations and overtime calculations
usage and work progress Must answer all incoming calls professionally and efficiently. Ensuring that Accurate needed or requested by the Managing director Draw up shifts for the control room staff and oversee the guards
usage and work progress Must answer all incoming calls professionally and efficiently. Ensuring that Accurate needed or requested by the Managing director Draw up shifts for the control room staff and oversee the guards
effective communication to HR and the Recruitment Centre on candidate drop-offs and replacements.
Salary: Market related TCTC avail/neg O/Time Shift /Standby Allowance Provident Fund Start Date: Negotiable apart of team and independently. Be available for shift work (week-end rotations) including standby duties Salary: Market related TCTC avail/neg O/Time Shift /Standby Allowance Provident Fund Start Date: Negotiable