EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across servicing and claim journeys. Champion the customer experience aspects of the design process with thought leadership improve the desired client experience. Take ownership of customer experience monitoring and reporting of customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review templates to achieve better customer outcomes. Provide insight on customer feedback from complaints, escalations
Nail Technician needed in Sandton
Client Servicing: Delivering on contracted SLA's Provide resolution & guidelines for technical and escalated Coaching & Training: Ongoing Coaching & identification of training and development needs Liaison and and contracting with the coaching and training teams Contracted development plans for team members Matric completion of Regulatory Exam 1 3 – 5 years Glacier experience with exceptional Glacier product and process process knowledge Proven Call Centre management experience will be an advantage
Management: Lead and supervise the welcome desk teams, providing guidance, coaching, and performance feedback. customer service and a proactive approach. Member Experience: Ensure a warm and professional welcome for all across the group of companies. Address inquiries, provide information, and assist with various requests to enhance members' satisfaction. Staff Scheduling and Training: Develop staff schedules to ensure adequate coverage business hours and special events. Provide comprehensive training to welcome desk staff, covering procedures
to build strong relationships with healthcare providers and ensure that the value proposition is delivered the adoption of the bureau service On-board and train bureau clients on products and processes through Develop strong and trusted relationships with providers and unlock value proposition through continuous actionable insights Proactively identify client needs and recommend solutions to optimise our value proposition stakeholders to ensure a seamless onboarding experience and mutually beneficial customer journey Manage
to build strong relationships with healthcare providers and ensure that the value proposition is delivered the adoption of the bureau service On-board and train bureau clients on products and processes through Develop strong and trusted relationships with providers and unlock value proposition through continuous actionable insights Proactively identify client needs and recommend solutions to optimise our value proposition stakeholders to ensure a seamless onboarding experience and mutually beneficial customer journey Manage
of Gauteng
West Rand of Gauteng Automotive knowledge and experience in the same role Drivers license Duties: Customer communicating with them throughout the service process. Providing information about services, pricing, and timelines understand their vehicle's maintenance or repair needs. Listening attentively to customer concerns and technicians to determine the necessary services and provide accurate estimates to customers. Service Recommendations: progress of service jobs and updating customers as needed. Quality Assurance: Performing quality checks on
team. Requirements: Automotive knowledge and experience in the same role Drivers license Duties: Customer communicating with them throughout the service process. Providing information about services, pricing, and timelines understand their vehicle's maintenance or repair needs. Listening attentively to customer concerns and technicians to determine the necessary services and provide accurate estimates to customers. Service Recommendations: progress of service jobs and updating customers as needed. Quality Assurance: Performing quality checks on