technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
Working Hours : Monday - Friday, 37.5 hour week. Shifts : 08:00 - 16:00 (UK) and 10:00 - 18:00 (UK) Benefits NAS) Exchange troubleshooting Duties: Ensuring all calls are logged into the helpdesk system and having ownership notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers must verify with Kontak Recruitment. Ensuring all calls are logged into the helpdesk system and having ownership notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers
applications and web technologies advantageous Call centre/contact centre experience is a bonus Problem solving
(preferably in the contact service centre industry: in-house centre within airline industry or international Exchange 2003, Soft Grid 4.1 or later, System Centre configuration manager (SCCM).
CPT006889-ST-1 PARALEGAL - NEDBANK BOND CENTRE (RETAIL) PARALEGAL - FNB BOND CENTRE (DEVELOPMENTS) CAPE TOWN CBD
CPT006889-ST-1 PARALEGAL - NEDBANK BOND CENTRE (RETAIL) PARALEGAL - FNB BOND CENTRE (DEVELOPMENTS) CAPE TOWN CBD
Other information
fast-paced environment.
The role is shift-based, including night shifts - supporting network infrastructure technology
fast-paced environment. The role is shift-based, including night shifts - supporting network infrastructure Cellular technology Willing and able to work night shifts Ability to work quickly, calmy and decisively under
fast-paced environment. The role is shift-based, including night shifts - supporting network infrastructure Cellular technology Willing and able to work night shifts Ability to work quickly, calmy and decisively under