working environment. Key Roles and Responsibilities: Operates and maintains the overall IT infrastructure of business unit to ensure stability, integrity, and operation efficiency Monitors, maintains, supports and optimises overall IT and Operations standard compliance Ability to develop and maintain the operation framework, including prepare structured, and relevant communications to operations leaders Ability to work in a fast paced and deadline strong ability to analyse, design and improve operations processes Works on problems of diverse scope
Responsibilities:
Operational Planning:
- Develop and implement
Plan and coordinate team activities to meet operational goals.
- Analyse performance data to continually
Proactively identify and remove operational blockers
Operational Implementation:
- Oversee the day-to-day operations of the second line technical support team.
- Ensure effective
on service quality.
- Regularly review operational expenses and seek opportunities for efficiency
smooth operation of VDI platforms, both cloud-based and on-premises.
- Drive operational excellence
Plan and execute maintenance tasks, focusing on operational stability and improvement.
- Implement automation
automation solutions for platform operations, troubleshooting, and maintenance.
- Install, configure
experience in IT operations
- Proficiency in Citrix VDI and App stack operations
- Experience
Connect Must have worked with these products in an Operational role providing 247 after hours support covering Connect Must have worked with these products in an Operational role providing 247 after hours support covering (admin, operational and development) 3 years API Connect 2018 / v10 experience (admin, operational and development) (admin, operational and development) - 3 years API Connect 2018 / v10 experience (admin, operational and
Solutions' external client is looking for a Specialist Operations Centre for one of their clients based in Johannesburg depending client requirements. The Specialist Operations Centre must have experience in developing business Service Catalog, ServiceNow ITSM Platform, etc. - Operate with a strong sense of urgency, ensuring that the within Service Operations and collaboratively work with the wider Service Operations leadership team of a highly effective and integrated Service Operation function - Seek advice from centralised competencies
and infrastructure as code (IAC). Exposure to operations integrations like systems integrations and API release notes, and application deployment. Operational workflow as well as orchestrating solution implementation access management, resourcing, and identity. Operations automation implementation using configuration and resolve operations enablement-related issues. Assist with the design of operations enablement capabilities capabilities, and continuous improvement of design operations. Develop solutions according to enterprise quality
technical and service standards. Responsibilities: Operational Planning: • Develop and implement strategies Plan and coordinate team activities to meet operational goals. • Analyse performance data to continually and remove operational blockers Operational Implementation: • Oversee the day-to-day operations of the second compromising on service quality. • Regularly review operational expenses and seek opportunities for efficiency Experience: • Minimum 3 years' experience in customer operations • 2 Years experience in Similar role in an ISP
professional conduct
Services experience. Duties will include: Target Operating Model Business Architecture Cataloguing of services Qualification At least 15 years exp with Target Operating Model. Market Related
Architect who can navigate the labyrinth of Target Operating Models with finesse and flair. Experience in the the following is required: Target Operating Model Business Architecture Cataloguing of services and core