out first line support to clients, dispatching technicians, following up with merchants and dealing with Dispatching · Overseeing the activities of the technicians in specified areas · Checking all the “critical” errors where possible, monitoring and informing technicians of new and closed criticals · Conducting telephonic troubleshooting before dispatching a technician · Dispatching technicians to sites and prioritising critical transaction · Compiling a dispatch e-mail to technicians and other departments, detailing queries that
desktop support. Printer configuration and support. PABX system support and maintenance. General hardware
telephone, cell phone, router instruments as well as PABX systems Set up and integrate new users or employees
Controller);
Controller)
managing field teams, comprising field team technicians, in a specific area.
This role will
work
ownership and accountability for the Field Team Technicians and the growth of your Field team. Furthermore teams' work Performance management of fi eld team technicians Oversee that teams have completed summaries Close (rentals, inspections etc.) Training of fi eld team technicians - when required Ensure M- fi les/any relevant Acquisition Manager with recruitment - Field team technicians Collaborate with the Head of Customer Engagement
managing field teams, comprising field team technicians, in a specific area. This role will encompass teams' work Performance management of field team technicians Oversee that teams have completed summaries Close (rentals, inspections etc.) Training of field team technicians - when required Ensure M-files/any relevant system Acquisition Manager with recruitment - Field Team Technicians Collaborate with the Head of Customer Engagement
Controller) Manage and maintain the phone system (3CX PABX) Administer and maintain the Office 365 accounts
managing field teams, comprising field team technicians, in a specific area. Plan tickets for teams every teams' work. Performance management of field team technicians. Oversee that teams have completed daily summaries