Coordinate with various departments to ensure timely resolution of customer issues. Prepare reports trends, performance metrics, and customer feedback. Assist in the development and implementation of administrative
service): Client queries; complaints; reporting; assisting all Departments with Client related queries Matric
service): Client queries; complaints; reporting; assisting all Departments with Client related queries Matric
month. Assist with processing orders for colleagues when absent or excessive workloads. Assist with ad-hoc
month. Assist with processing orders for colleagues when absent or excessive workloads. Assist with ad-hoc
Adherence to Schedule Employer Expectation First Time Query Resolution Adhoc Duties Knowledge - Self development Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Quality and Quiz Average
Adherence to Schedule Employer Expectation First Time Query Resolution Adhoc Duties Knowledge - Self development Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Quality and Quiz Average
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