with GDP and UPD SOPs Policy. • Agent performance, time keeping and quality assurance. Quality Outputs of Answer telephonic calls timeously decreasing holding time (Achieve overall SLA of 80% within 20 seconds. • all queries are legitimate to avoid unnecessary time wastage relating to investigations. • Ensure SOP updates from the business/client to ensure real time communication and tracking. • Ensure clear understanding Duties: Agent performance, time keeping and quality assurance. • Forced not ready time (no more than 5 will
with GDP and UPD SOPs Policy. • Agent performance, time keeping and quality assurance. Quality Outputs of Answer telephonic calls timeously decreasing holding time (Achieve overall SLA of 80% within 20 seconds. • all queries are legitimate to avoid unnecessary time wastage relating to investigations. • Ensure SOP updates from the business/client to ensure real time communication and tracking. • Ensure clear understanding Duties: Agent performance, time keeping and quality assurance. • Forced not ready time (no more than 5 will
striving for unparalleled satisfaction. Offer timely resolutions and ensuring follow-ups. Develop and
standards.
Ensures work gets done right the first time.
Anticipates and responds to customers'
for the following: Provide clinical oversight, timely medical advice and ensure implementation of all the National Health Act. Provide effective and timely medical support to the Zones, including training understanding. 5.3 Where required, monitor and track staff time-keeping, absenteeism trends, overtime worked and
for the following: Provide clinical oversight, timely medical advice and ensure implementation of all the National Health Act. Provide effective and timely medical support to the Zones, including training understanding. 5.3 Where required, monitor and track staff time-keeping, absenteeism trends, overtime worked and
standards. Ensures work gets done right the first time. Anticipates and responds to customers' needs fast
manage and or handle a variety of tasks at the same time, a good understanding of general financial controls
standards. Ensures work gets done right the first time. Anticipates and responds to customers' needs fast