are met. Key focus is to support the client's product adoption, growth, and retention. Manage the tickets with recommendations on how to get the most from products/services Own proactive processes: host webinars clients engaged with company and actively using products/services. Build customer loyalty to reduce churn
Remuneration: Basic: R8,000 R2,000 attendance and productivity bonus Average upsell retention commission: trust pilot as evidence of the quality of our product and our commitment to customer service and we are daylight saving) Typical queries: Delivery queries Product queries Warranty (The role is working from home
Remuneration: Basic: R8,000 R2,000 attendance and productivity bonus Average upsell retention commission: trust pilot as evidence of the quality of our product and our commitment to customer service and we are daylight saving) Typical queries: Delivery queries Product queries Warranty (The role is working from home
achieve resolution in a timely manner Maintain product knowledge to answer customer questions and make maintain a comprehensive understanding of our products and services, staying up to date with new releases
support staff Managing new product testing process Managing faults on products Managing Replacement stock
support staff Managing new product testing process Managing faults on products Managing Replacement stock
Responsibilities will include servicing clients and up sell products according to clients needs. Servicing of existing
bureau service On-board and train bureau clients on products and processes through a combination of face-to-face years training clients on software products 2 years upselling products and services to existing clients
bureau service On-board and train bureau clients on products and processes through a combination of face-to-face years training clients on software products 2 years upselling products and services to existing clients
achieve sales targets in line with the Brand(s) product requirements. Ensuring adherence to agreed quality co-ordination of individuals to ensure optimum people productivity by adhering to all the relevant people management motivation and retention Optimise the operations productivity by effectively planning and co-ordinating relevant outstanding service. They're knowledgeable about our products and services and are always ready to help solve achieve sales targets in line with the Brand(s) product requirements. Ensuring adherence to agreed quality