a reputable Audit firm is looking for an Audit Quality Manager to join their team in Johannesburg. The implementation, maintain and where necessary improve quality management for all key audit processes at firm audits. The Quality Manager will ensure adherence, through monitoring and oversight, to the Quality Management PERFORMANCE AREAS Quality Management Assist with the development and implementation of quality management policies pro-active Quality Management review support program that actively responds to risks and ensures quality on firm
guidance and assistance to Quality Control team members.
Monitoring the quality of QC processes.
Reporting
key performance indicators and statistics.
Quality Control
Reviewing escalations and disputes
are looking to hire detail-orientated Quality Assessors (Claims Assessors) x 7Â who be responsible for upholding and enhancing the quality of service delivery within the organization.Â
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order to ensure that they arrive in the time and quality required, in accordance with the policies of established
achieving and maintaining high-quality results along with providing a quality service.
buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly. Meeting in-order to resolve outstanding account queries Quality Management and Reporting: Evaluation of all Key Items such as quality of work, deadlines met, and query handling will be checked. Quality of e-mails, calls calls and letters sent will be evaluated. Quality of notes and information saved in Excalibur. Reports
buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly. Meeting in-order to resolve outstanding account queries Quality Management and Reporting: Evaluation of all Key Items such as quality of work, deadlines met, and query handling will be checked. Quality of e-mails, calls calls and letters sent will be evaluated. Quality of notes and information saved in Excalibur. Reports
deliver services in accordance to the time and quality standards agreed and defined in the SLAs as per and measure the quality of all work performed by the team; Manage and evaluate the quality of AP merchandise to ensure adherence to policies, compliance and quality of service delivery; Manage and resolve or escalate deliver services in accordance to the time and quality standards agreed and defined in the SLAs as per and measure the quality of all work performed by the team; Manage and evaluate the quality of AP merchandise
deliver services in accordance to the time and quality standards agreed and defined in the SLAs as per and measure the quality of all work performed by the team; Manage and evaluate the quality of AP merchandise to ensure adherence to policies, compliance and quality of service delivery; Manage and resolve or escalate deliver services in accordance to the time and quality standards agreed and defined in the SLAs as per and measure the quality of all work performed by the team; Manage and evaluate the quality of AP merchandise