An opportunity has been made available for an Intermediate Mobile Software Developer to join an environment Contact Garth Zoutendyk on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
who is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They are the pioneers complex software testing procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education:
escalation from the Service Desk Analyst, Cloud Command Centre or in conjunction with other Specialist teams within systems. Act as a point of escalation for support calls which cannot be resolved by more junior teams. Perform customer, partner and supplier requests, telephone calls and emails in a timely and professional manner.
who is passionate about people and extends past call and query management to understanding and managing anage multi-channel availability for clients (Facebook, Live chat, Emails, Calls) within agreed SLA
and after normal office hours.
Note: There are two positions available, and based on experience, the hiring manager will
diagnoses, and troubleshoots incoming employee calls. Provides support services to employees with technical the development of large, scalable and highly available systems required
collaborators. Who are we looking for? We are calling out all Business Intelligence Analysts who are access some of the most exclusive opportunities available out there. (Please note: This is a process to
customer service systems. Availability : Ability to respond to after-hours calls as needed, ensuring our
Digital/Design space. Skills and Attributes: User-centred design experience Highly proficient in design and teams including product development and the contact centre. A flexible approach as you'll be required to work
Services Management of the Group-wide Lean Agile Centre of Excellence (LACE) What will make you successful and KPI's to ensure quality delivery. Create a centre of excellence that maintains, standards, practices Traditional). Act as Product Manager for the Lean Agile Centre of Excellence that promotes matures Agile ways delivery process. Resource and staff competency centres with appropriately experienced staff. Manage Budgets