Services
What will
KPI’s to ensure quality delivery.
Effective time and call management to support contractual objectives. Effective use of Call Management System delivery of services. Ensure effective resolution of calls within agreed timelines at expected service quality
escalate accordingly • Continuously update calls logged during the call life-cycle • Work closely with resolver timely updates are sent to requestor • Logging of calls with outside suppliers / Business partners • Takes computer applications • 1-3 years of experience in a call desk environment/ user support • Previous experience
NAS) Exchange troubleshooting Duties: Ensuring all calls are logged into the helpdesk system and having ownership notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers must verify with Kontak Recruitment. Ensuring all calls are logged into the helpdesk system and having ownership notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers
a Microsoft Dynamics 365 CE solution for our call centre of almost 1000 hosts, 24x7. We take pride in
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
diagnoses, and troubleshoots incoming employee calls. Provides support services to employees with technical the development of large, scalable and highly available systems required Azure Integration Engineer, CMDB
relational databases, SSIS/SSAS/SSRS and the features available within SQL Server, proficiency using SQL Server E-mail Nokuthula on nokuthulag e-Merge.co.za or call her for a chat on 011 463 3633 to discuss this and
assistance with hardware and software, then give me a call to discuss
This role offers the flexibility support
assistance with hardware and software, then give me a call to discuss This role offers the flexibility of a Client support Using the best electronic means available (ticket system, monitoring, remote, email, telephone