customer service.
quality and delivery requirements Review code of team members in line with quality and delivery requirements
methodologies
is to own stakeholder relationships and service delivery for commercial and technical systems within Global
transparently
Own a monthly, global service delivery review with the protection services vendors, with
product delivery. Optimise productivity of the function. Realise improved business delivery. Foster and changes to project delivery mechanisms, methodologies and client service delivery improvements. Ensure services or projects are configured to drive priority delivery. Ensure services to client meet expectatioms. transparently presented Ensure optimal functional service delivery through establishing and maintaining Service Level
Skills
working in a fast-paced, proactive, and delivery-focused environment.
experience. Lead end-to-end delivery digital projects, including technology delivery, and change management employee centric design, prototyping and agile delivery in a sensitive and complex environment. Extensive Enterprise Management systems to maximise the value delivery of Human Capital into the organisation. Demonstrated
Our client requires the services of a Delivery Assurance Manager (Senior) – Midrand/Menlyn/Rosslyn/Home soon as possible. ROLE: Working closely with the Delivery Manager of the department to steer and support escalation of risks to the IT Product Owner and Delivery Manager. Coach and mentor junior team members
processes to increase efficiency and reduce cost drivers related to area of specialisation - Continuously impact on other departments to support improved delivery - Continually increase understanding of client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate knowledge