Executive. Purpose of Position: Manage the service delivery to customers in a seamless manner to meet Responsibilities: Take accountability for overall service delivery and customer experience. Build strong customer internal and external. Accountable to manage service delivery organizations and their contractual obligations facing skills and ability to ineract. In-depth service delivery knowledge, escalation procedures, incident active experience managing operations and service delivery in customers environment of complex multidiscipline
client Be the point of escalation for all service delivery issues Identify, assess and communicate the the customer or service delivery Successful service delivery – manage service delivery SLA achievement
Service Delivery Manager – Operations The individual must play a critical role in ensuring the alignment alignment between the client service level agreement and operational delivery, whilst also removing the current add-ons to maintain consistency and quality in service delivery. 1. Customer Relationship Management (CRM): to ensure smooth communication and seamless service delivery to clients. Complete knowledge of ISO 9001 effective solutions to ensure minimal impact on service delivery. Solution creating and crisis management skills
with the operations department to optimise service delivery. Key Responsibilities: Customer Service Leadership: across all branches. Ensure consistency in service delivery standards and customer care initiatives throughout procedures to ensure consistency and excellence in service delivery. Conduct regular audits and assessments to ensure seamless coordination and alignment of service delivery efforts. Represent the customer care function
with the operations department to optimise service delivery. Key Responsibilities: Customer Service Leadership: across all branches. Ensure consistency in service delivery standards and customer care initiatives throughout procedures to ensure consistency and excellence in service delivery. Conduct regular audits and assessments to ensure seamless coordination and alignment of service delivery efforts. Represent the customer care function
policy management system.
policy management system.
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Working with technology to enhance service delivery.
Qualifications and Experience
that will optimize the effectiveness of the service delivery to its customers Required: Minimum Matric
project