iOCO Infrastructure Services Invites You to Explore Possibilities.
We are looking to hire 5 5 Service Desk Agents I to join our team. As a Service Desk Agent, you'll to users while continuously striving to improve service quality and efficiency.
Â
What
accordance to required response time, quality and service delivery standards.
passionate about delivering exceptional customer service and technical support, this could be the perfect support to our clients via telephone, remote desktop tools, or in-person visits. Client Relations: Cultivate maintain strong relationships with our valued clients, ensuring their needs are met with the utmost professionalism technical team, coordinating efforts to address client requests effectively and efficiently. Ticket Management: English and Afrikaans, essential for effective client interaction. Technical Aptitude: Basic understanding
operational leadership in the provision of Air Traffic Services at George Airport and implementation of regional the Air Traffic Service Unit to ensure achievement of Air Traffic Management Service Delivery, and overall business strategy. Provide operational Air Traffic Service Unit input and insights into the operations and Traffic Service Unit business plan, aviation safety strategy including governance and service management management capabilities, along with the service catalogue and service level agreements. Drive delivery of the
/>Purpose
To own stakeholder relationships and service delivery for commercial and technical systems within
compliant).
Provide specialist support for IM service specialists regarding AD (Active Directory), Antivirus
"healthy."
Own a monthly, global service delivery review with the relevant vendors, with
or exceeding their contractual commitments for services and projects, including those delivered directly
and procedures for recovering data and restoring services in the event of a server failure or other catastrophic
At Lancet Laboratories ( Electronic Laboratory Services Pty Ltd ) we recognise that results are achieved of a IT Service Desk Agent: Level 1. This position is based at Electronic Laboratory Services Pty Ltd workflow for the shift • Ensure the quality of service is of the highest standard at all times • Executes Knowledge/experience in dealing with customers/clients Negotiable
Employer Description
Companies offers services in project engineering, procurement, and construction all aspects of service operations, including scheduling, dispatching, and customer service.
growing, and we are hiring another Field Service Engineer for our client in Southern Suburbs, Cape Town. If balance. You will however by required to assist clients onsite when needed. Duties will include but not Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress and that the feedback form has been sent to the client Ensuring all platforms are authenticated daily summary Escalation management Accurate time logging Client support Using the best electronic means available
process value streams, PGT global teams, and IT Tech Services. In addition to successful test execution, the regression testing / sustain. Oversee SSA testing service delivery Very strong project management working
position is to own stakeholder relationships and service delivery for commercial and technical systems within
and overall performance of regional protection services technology systems for all mining operations.
service specialists
Manage all risks relating to the protection services environment
associated with the protection services transparently
Own a monthly, global service delivery review with the
the protection services vendors, with input from the regions
Act as the subject matter escalation
operational leadership in the provision of Air Traffic Services at George Airport and implementation of regional the Air Traffic Service Unit to ensure achievement of Air Traffic Management Service Delivery, and overall business strategy. Provide operational Air Traffic Service Unit input and insights into the operations and Traffic Service Unit business plan, aviation safety strategy including governance and service management management capabilities, along with the service catalogue and service level agreements. Drive delivery of the