customers informed about their inquiries, updating and managing incidents, and escalating issues when necessary Additionally, you will follow procedures for managing major incidents, stay updated on company processes their inquiries through phone and email. Update and manage incidents, making sure they are resolved within
Retention Team Leader. The successful candidate will manage a team of Client Service and Retention Consultants and will report directly to the Client Service Manager. The candidate must be highly efficient, energetic necessary tools, resources, skills, and knowledge to manage their assigned client portfolio effectively Conducting members Ensuring continual communication between management and staff Adhere to and enforce internal policies investigative and problem-solving skills Excellent time management Ability to prioritize and multitask High levels
Retention Team Leader. The successful candidate will manage a team of Client Service and Retention Consultants and will report directly to the Client Service Manager. The candidate must be highly efficient, energetic necessary tools, resources, skills, and knowledge to manage their assigned client portfolio effectively Conducting members Ensuring continual communication between management and staff Adhere to and enforce internal policies investigative and problem-solving skills Excellent time management Ability to prioritize and multitask High levels
and training to improve agent performance, and managing escalated customer inquiries. The ideal candidate nsibilities:
Requirements:<
Supervisor on all follow-ups and calls to be able to manage call lists effectively Ensure that all completed afterhours calls to be managed and escalated efficiently The after-hours calls will be managed according to a Procedures as well as Standard as set out by Management are adhered to. Practice good work ethic and
Supervisor on all follow-ups and calls to be able to manage call lists effectively Ensure that all completed afterhours calls to be managed and escalated efficiently The after-hours calls will be managed according to a Procedures as well as Standard as set out by Management are adhered to. Practice good work ethic and
strong advantage
plan details on the system
claim expectation is adequately addressed and managed by applying the principles and effectively communicating
priority and escalated claims as identified by management are processed within 2 hours.
Interacting
claim expectation is adequately addressed and managed by applying the principles and effectively communicating priority and escalated claims as identified by management are processed within 2 hours. Interacting with