design and messaging, test protocols, email and call centre integration, and performance assessment. Ensure management. Collaborate with digital marketing and call centre teams Promotion management Partner with marketing
Management Team, Merchants Department, Impacted Call Centre Agents.
experience in an Exports Administrator Role Outbound call centre or a related sales position experience is necessary both verbal and written. Excellent phone and cold calling skills. Exceptional customer service skills. Strong
experience in an Exports Administrator Role Outbound call centre or a related sales position experience is necessary both verbal and written. Excellent phone and cold calling skills. Exceptional customer service skills. Strong
maintenance at Data Centres Services: • FreePBX extension management / manage call recordings • Cloudflare Databases • Physical server maintenance at Data Centres Technical Skills: Cloud Computing Digital Security
offers you this choice. They have over 100 fitment centres throughout South Africa, Namibia, and Zimbabwe exceptional customer service, timeous communication, one call resolution and effective scheduling. Enforce and and utilise end of day reports to monitor Fitment Centre performance so as to mitigate overall risk. Ensure operations within the Company and its Fitment Centres. Attend to and embrace new-business-related learning general management duties. DESIRED SKILLS: Fitment Centre Anti-Smash and Grab Fitment Motor Glass Tinting
providers, e.g. refuse removal, roads, water, Eskom, Telkom, Fiber/cellular providers, DSTV, etc. Follow and
providers, e.g. refuse removal, roads, water, Eskom, Telkom, Fiber/cellular providers, DSTV, etc. Follow and
to Grave management of calls . Provide Daily feedback on Call Management and call Quality , to Manager Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged to Service Desk Objective experience in a Team Lead / Supervisor role in a Call Centre Certifications: Official CompTIA A and/or N Official Web hosting and Telephony systems. Experience in call coordination and escalation. Experience with taking
Day to day: Handle inbound phone calls from passengers and return calls through a cloud-based phone system outlined in the Contact Centre Processes Use the Contact Centre Scripts to complete calls while being able to