customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target
and teams, have worked in a large corporate Data Centre, and have experience with BMS systems. The technical
and teams, have worked in a large corporate Data Centre, and have experience with BMS systems. The technical
assessments and assist with managed Security Operations Centre tasks. Conducts analyses and investigation of alleged
assessments and assist with managed Security Operations Centre tasks
assessments and assist with managed Security Operations Centre tasks Proactively conducts analyses and investigation endpoint security solutions, PKI, Security Operations Centre tasks and vulnerability assessments. Excellent
infrastructure, software technologies, networking, Data Centres, hardware, and integration Experience and a proven
Notes
programs Support, troubleshoot and resolution of call outs relating to installed software programs on customers' site Support, troubleshoot and resolution of call outs relating to installed HARDWARE on customers'
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
-
/>- Keep users posted on the progress of their calls.
- Ensure that there are no comebacks on work
remote/satellite customer call-outs (hardware, software and network calls).
- Provide telephone