product adoption, growth, and retention. Manage the tickets, maintaining SLA's, communicating with clients
system/technical issues by logging service desk tickets with IT Track all system/policy/operational changes
system/technical issues by logging service desk tickets with IT Track all system/policy/operational changes
Marketing Managers, Stewardship and AFAS programmes and Agents with their promotion requirements, for example attending all events including Farmers Days, annual Agents' Conference, Expos and Trade Shows. Requesting
issues to 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer
requests, or user issues to the Support Centre via ticketing system, where needed. • Effective handling of
requests, or user issues to the Support Centre via ticketing system, where needed. • Effective handling of
the company level and with individual brokers and agents Ensuring organisation remains top-of-mind by providing
the company level and with individual brokers and agents Ensuring organisation remains top-of-mind by providing
programs and train sales team, distributors and agents for the positioning and the value proposition of