efficient daily operation of the team against KPI's Drive the operating rhythm by providing daily direction rhythm. Ensure employees have access to appropriate training and other resources to perform their jobs. Provide Competencies • People Management Skills; mentor and drive people development; ensure high levels of employee Completed the in-house supervisory training programme and product specific training Strong MS Excel and PowerPoint
standard Analyzing team metrics and performance to drive continuous customer improvement Ensure team members analytical skills and the ability to use data to drive performance and improve processes Key Competencies and presentations Excellent communication and training skills High attention to detail with the ability
standard Analyzing team metrics and performance to drive continuous customer improvement Ensure team members analytical skills and the ability to use data to drive performance and improve processes Key Competencies and presentations Excellent communication and training skills High attention to detail with the ability
involvement throughout the Cruise.
Requirements: Experience not essential, as full training will be provided Excellent communication skills
upholding our brand's reputation for excellence by driving our customer experience strategy and deliver unparalleled responsibilities will include:
Drive and execute the customer experience strategy of
checks on various customer touchpoints.
transport
meet performance targets, providing coaching and training to improve agent performance, and managing escalated are met.
note that the first 3 months of probation and training will be done within our Client Contact Centre position, they will still have their probation and training within the Client Contact Centre and may only
note that the first 3 months of probation and training will be done within our Client Contact Centre position, they will still have their probation and training within the Client Contact Centre and may only