ensuring that agents meet performance targets, providing coaching and training to improve agent performance e and manage a team of call centre agents.
developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and Responsibilities providing daily direction and communication to agents to ensure that daily and weekly targets are met to escalated customer issues from Agents Continually evaluate agent performance and conduct regular quality processes and procedures are adhered to. Coach Agents on issues arising during the course of operations Authority • The job holder ensures that the team of agents follow the required instructions, company decision
computer software to assist agents and personal at the branch. Training agents Managing conflict Call Centre
computer software to assist agents and personal at the branch. Training agents Managing conflict Call Centre
the Role: The role is to support Customer Service Agents in delivering exceptional customer experience to performance managing, developing, and motivating agents. Competencies, Skills and Abilities: Must have
the Role: The role is to support Customer Service Agents in delivering exceptional customer experience to performance managing, developing, and motivating agents. Competencies, Skills and Abilities: Must have
focus on the operational landscape, analytics, agent performance, customer satisfaction, and overall
Average upsell retention commission: R4,000 Average agent take home after probation: R13666,67 About the company: customer service and we are looking for three new agents to join our team. The role requires that you respond
Average upsell retention commission: R4,000 Average agent take home after probation: R13666,67 About the company: customer service and we are looking for three new agents to join our team. The role requires that you respond
Average upsell retention commission: R4,000 Average agent take home after probation: R13666,67 About the company: customer service and we are looking for three new agents to join our team. The role requires that you respond