in Sandton is seeking to employ experienced Call Centre Agents based in Alexandra or Randburg CBD (not or NQF Level 4 (not negotiable) Min 6 months call centre experience (preferable international) (not negotiable)
in Sandton is seeking to employ experienced Call Centre Agents based in Alexandra or Randburg CBD (not or NQF Level 4 (not negotiable) Min 6 months call centre experience (preferable international) (not negotiable)
Reference: HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
Call centre (Randburg - collections) requires a book manager to:
Manage large accounts, working
submission of monthly financial results to Support Centre within in the set deadlines. Balance Sheet recons timeously submission of annual budget to Support Centre. Ensuring the Region's financial results forecast and timeously submission of forecasts to Support Centre. Ensuring proper stock management at units. Ensuring submission of daily financial reporting to Support Centre. Follow up immediately on areas of concern for timeously submission of monthly payroll to Support Centre. Handle insurance claims for the region where applicable
with Caseware, cashbooks, bank recons, loans, cost centre recons and asset ledgers. Must have a degree with
life underwriting and administration industry. Call centre experience would be beneficial. • Knowledge of
life underwriting and administration industry. Call centre experience would be beneficial. • Knowledge of
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internal stakeholders. Support the cost and profit centre Managers with financial analysis and intelligence costs/budgets. Prepare monthly analysis of cost centres to identify areas of concern to be addressed. Generate park journals in SAP. Maintain cost and profit centre structure within SAP to ensure alignment with BU/value