who is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They are the pioneers qualification, certification in Test Engineering, as well along with demonstrated proficiency in Testing and complex software testing procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education:
We are looking to recruit a Service Centre Analyst to work within the IT department of Clicks Group Services Office in Cape Town and will report to the Service Centre Supervisor/ Manager (IT). Job Purpose The purpose standby work from time to time in the IT Service Centre Job related knowledge and skills Knowledge of Information 2/3 Years experience within an IT Service/Call Centre Desirable ITIL Foundation Retail experience IS opportunities. We care about and contribute to the well-being of people, the environment and communities
risk assessment, test planning and execution, as well as project reporting. Practice cross-functional and web technologies advantageous Call centre/contact centre experience is a bonus Problem solving
CPT006889-ST-1 PARALEGAL - NEDBANK BOND CENTRE (RETAIL) PARALEGAL - FNB BOND CENTRE (DEVELOPMENTS) CAPE TOWN CBD
CPT006889-ST-1 PARALEGAL - NEDBANK BOND CENTRE (RETAIL) PARALEGAL - FNB BOND CENTRE (DEVELOPMENTS) CAPE TOWN CBD
is currently looking for a Project Manager (Data Centre) to be based in Cape Town on a Fixed Term Contract Experience in leading teams. 3 years' Experience in Data Centre Construction – Essential. FIDIC, NEC3, JBCC and
any application based technical difficulties as well as network and infrastructural troubleshooting relating including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
Services Management of the Group-wide Lean Agile Centre of Excellence (LACE) What will make you successful the strategy within the department with staff, as well as to clients. Build a Strategic Agile PMO capability and KPI's to ensure quality delivery. Create a centre of excellence that maintains, standards, practices Traditional). Act as Product Manager for the Lean Agile Centre of Excellence that promotes matures Agile ways delivery process. Resource and staff competency centres with appropriately experienced staff. Manage Budgets
Services
What will
the strategy within the department with staff, as well as to clients. Build a Strategic
KPI’s to ensure quality delivery.
and facilitate the resolution of system issues, as well as driving any enhancements that are identified experience Exposure to user experience design, human centred analysis and design will be an advantage Knowledge