Account Manager Call Centre Experience Jobs in South Africa
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Campaign Manager (call Centre)
Pretoria
25,000.00 Monthly (beneficial)
share this job on whatsappCampaign Manager (call Centre)
Accredited Resource Consulting ServicesSouth Africa
PTA000709-TM-1 We are seeking a highly motivated Campaign Manager to join our Client. The ideal candidate will possess this role. As a Campaign Manager, you will be responsible for building and managing campaigns using various various platforms, including Excalibur (experience with this platform is beneficial), RocketMailer, and RealConnect RealConnect. Additionally, you will be tasked with managing data sets and utilizing your knowledge of the Excalibur (beneficial) RocketMailer RealConnect Managing data sets Knowledge of the collections environment
Call Centre Operations Manager
Pg GroupBedfordview
Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, glass in homes and buildings. A 24-hour contact centre is available to serve customers and process insurance perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role in driving driving efficiency and excellence within our contact centre operations. Your main objective will be to provide
Call Centre Manager
HeadhuntersSouth Africa
industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful in Business Management or related field. 5 Years' management experience in a Call Centre environment & complaints handling. Knowledge of Call Centre Management systems. Very good writing skills – attention Responsibilities and expectations but not limited to: PEOPLE MANAGEMENT: Build & maintain a solid & respectful relationship with each individual who is part of the call centre structure. Document performance agreements for
Call Centre Manager
Johannesburg
Monthly Business Management or related field.
PEOPLE MANAGEMENT:
- Build & maintain relationship with each individual who is part of the call centre structure.
- Document performance agreements and address immediately (involve Training, QAs, Manager, and relevant stakeholders, if needed).
- Weekly
Call Centre Operations Manager Bedfordview
Pg GroupBedfordview
Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, glass in homes and buildings. A 24-hour contact centre is available to serve customers and process insurance perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role in driving driving efficiency and excellence within our contact centre operations. Your main objective will be to provide
Call Centre Team Manager Sandton
NutunSandton
experienced Team Manager with Telecoms experience. The incumbent will manage and support the Call Centre Agents revenue and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring monitoring, compilation of reports and coaching of Call Centre Agents to achieve high performance outcomes Key non-performers within Acceptable time frames. • Manage agents who do not meet required performance standards remediation plans • Behavioural actions will be held accountable against the new Agency Leadership pledge • Assist
Call Centre Manager - (must Have Technical And Isp Experience)
Johannesburg
R60 000 pm CTC Monthly
Customer Interaction Management
- Oversee a multifaceted contact centre that handles a variety
concerns across multiple channels such as voice calls, chatbots, social media, WhatsApp, and other digital
strong focus on call centre metrics such as reducing call volumes, improving first call resolution rates
(contact centre software), ensuring its optimal utilisation for enhancing customer experience and achieving
achieving cost efficiency.
Customer Experience and Self-Service Advancement
Call Centre Agent 2024
The Unlimited GroupDurban
Durban. We are seeking enthusiastic and energetic Call Centre agents to join our incredible team. You will
Call Centre Agent Durban
Saflin Consulting LtdeThekwini
R10k - R15k records of customer interactions, process customer accounts, and file documents as needed. Feedback Collection: customer experience. Skills and Qualifications: Proven customer support experience or experience as a client skills. Ability to multitask, prioritize, and manage time effectively. Soft Skills: Empathy and a customer-oriented approach. Patience and ability to manage stress. Strong problem-solving skills. Effective Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
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