Responsibilities:
looking for a 3rd line Support Engineer with at least 3-4 years experience, to support our clients remotely very technical, and you will have the many opportunities to get involved in not just technical support />
To continually make sure that all Monitoring support is managed in a timely, efficient and effective that a continuous revenue stream for monitoring support is achieved. (Targets to be calculated) To understand Key TASKS : Provide both on and off-site technical support and consultancy to prospective and existing Manager to discuss and update on all sales and support issues and activities of the segment. Ensure that existing support engineers including IT to overcome all related issues. Utilise SFDC support tool to provide
Minimum 3-5 Years industry experience in technical administration.
Experience with ERP (SAP RESPONSIBILITIES:
Liaise with stake holders on technical queries.
Create and maintain Bill of Materials
Update and maintain the ERP system with technical detail.
Assist quality, production, internal internal and external sales with queries around technical content, drawings, parts or BOMs.
Manage
Audit BOMs and liaise with designers/engineers around changes etc.
Audit Parts manuals
IT Service Management (ITSM) VIP and end-user support requests.
looking for a 3rd line Support Engineer with at least 3-4 years' experience, support their client remotely very technical, and you will have many opportunities to get involved in not just technical support, but DUTIES: Provide 1st to 3rdline support via email, phone, and remote support to their client's based in the applications/systems. Work directly with senior engineers, to resolve complex issues as well as assist in Be willing to work flexible hours to provide support for clients in the UK, SA Europe, US, and Asia
Technical Support Engineer- Refrigeration and HVAC
Denver, Johannesburg
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CLIENTS' OFFICES IN NEWLANDS, CAPE TOWN The Support Engineer plays a critical role in the operational success organization. This position requires a unique blend of technical skills, customer service aptitude, and a collaborative delivery of IT support and management services. Core Responsibilities -Technical Support and Troubleshooting: Troubleshooting: Provide first-line support to customers, addressing and resolving technical issues with efficiency Communication: Serve as a primary contact point for technical inquiries, ensuring clear, empathetic, and timely
looking for a 3rd line Support Engineer with at least 3-4 years' experience, to support our clients remotely very technical, and you will have the many opportunities to get involved in not just technical support role Provide 1st to 3rdline support via email, phone, and remote support to our client's based in the applications/systems. Work directly with senior engineers, to resolve complex issues as well as assist in Be willing to work flexible hours to provide support for clients in the UK, SA Europe, US, and Asia
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